Privacy Policy
This Privacy Policy describes how Unwind Luxury Vacations ("we", "us", "our") collects, uses, and shares information about guests and visitors who use our website and book stays at properties we manage. By using this site or making a booking, you agree to the practices described below.
1. Information We Collect
We collect the following categories of information:
- Contact details — name, email address, phone number, and mailing address you provide when booking a stay or contacting us.
- Booking details — dates, property selected, number of guests, and any preferences or special requests you share with us.
- Payment information — billing address and payment card details, which are processed by our payment provider; we do not store full card numbers on our servers.
- Identity and stay verification — government-issued ID or similar documents where required to confirm a reservation.
- Device and usage data — IP address, browser type, pages viewed, and similar information collected automatically when you use the site.
- Communications — messages you send us by email, phone, or any messaging feature on this site.
2. How We Use Your Information
We use the information we collect to:
- Process and confirm reservations, payments, and refunds.
- Communicate with you about your stay, including check-in details and support.
- Verify identity, prevent fraud, and enforce our policies.
- Comply with legal, tax, and regulatory obligations.
- Improve the website, respond to inquiries, and — with your consent — send marketing communications you can opt out of at any time.
3. How We Share Your Information
We share information only as needed to operate our business:
- Service providers — payment processors, hosting and software providers, identity verification services, and other vendors who help us run the site and fulfill your booking.
- Platform provider — this site is hosted on the Wander platform; Wander processes certain technical and transactional data as our service provider. See the platform notice below.
- Legal and safety — when required by law, subpoena, or to protect the rights, property, or safety of guests, our team, or the public.
- Business transfers — in connection with a merger, acquisition, or sale of all or part of our business.
We do not sell your personal information.
4. Cookies and Tracking
We use cookies and similar technologies to keep you signed in, remember preferences, measure how the site is used, and (where applicable) deliver advertising. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
5. Data Retention
We retain personal information for as long as needed to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and applicable law.
6. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of the personal information we hold about you, to opt out of certain sharing or targeted advertising, and to withdraw consent. To exercise these rights, contact us using the details in section 9. We will not discriminate against you for exercising any right under applicable privacy law.
7. Children’s Privacy
This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure, however, and we cannot guarantee the security of any information you transmit to us.
9. Contact Us
For questions or requests about this Privacy Policy or our data practices:
- Unwind Luxury Vacations
- 400 West Capitol Avenue Ste 2891, Little Rock, AR 72201
- Email: info@unwindluxuryvacations.com
- Phone: +1 (501) 570-6174
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the site or by email where appropriate.
Platform Notice
This site is operated by Unwind Luxury Vacations on the Wander platform. Wander, Inc. publishes its own platform terms, privacy practices, booking rules, and other policies governing the technology that powers this site. You can review them at wander.com/legal.